Frequently Asked Questions

How can I place an order?

Simply add your favorite items to your cart and follow the checkout process. You do not need to create an account to make a purchase.

How can I track my order?

When your order ships, you will receive an email with a link and a tracking number to check its status at any time.

How can I use a discount code?

If you have a promotional code, you can enter it before finalizing your purchase. The discount will be applied automatically to your order total.

Can I cancel my order?

If you wish to cancel or modify your order, please contact us as soon as possible via our contact page:

https://archivecollection8.com/pages/contact

We will do our best to accommodate your request, although we cannot guarantee that the order has not already been processed.

Can I return an item?

Yes. You have 30 days from the receipt of your order to request an exchange or return. Once the return is received and inspected, the refund will be processed via the same payment method used for the purchase.

Do you ship internationally?

Yes. We ship to Spain and the rest of Europe. If you have any questions regarding shipping to your country, we will be happy to help.

Do the backpacks and travel bags meet carry-on luggage requirements?

The dimensions of each product are indicated on its product page. Our Travel Collection is designed with formats compatible with standard carry-on luggage dimensions, although we recommend that you always check your airline's requirements before traveling.

Can I buy a gift card?

Yes. You can purchase an Archive Collection 8 gift card so the recipient can choose their favorite bag or accessory. Gift cards are sent digitally and are perfect for any occasion.

How do I receive a gift card?

Gift cards are sent by email and include instructions for redeeming them during the checkout process.